Attention Burkes Garden Email customers: 4-19-20!

Just want you to be aware of any emails that you receive that say it is from Burkes Garden Telephone Company that asks you for any personal information or asks you to click on any links to confirm information, or to update your account is spam! Please do not open any links or give out any personal information, just delete the email. Is not from us. Burkes Garden Telephone will not ask you to confirm any personal information, click on any links, or to update your account through an email. We will contact you by phone and or send an email asking you to call the office if anything is needing to be updated or issues with your account.

Dear Burke’ Garden Telephone Company Customer 4-2-2020

First, let us say, we at Burke’s Garden Telephone Company value you and your business. It is our desire to continue to provide the Telephone, Broadband and TV service to which you have become accustomed. We want to keep you informed and aware of our operation during these trying times as we are adjusting to the Guidelines issued by our Governor of Virginia, The Federal Communications Commission and the Virginia State Corporation Commission as relates to Telecommunication Companies.

Our first concern is the health and safety of you, our customers, and our employees.
We are also striving to keep our telecommunication system performing at its peak.

We are aware that many are working, and schooling, from home. We have also seen a greater demand on the system as a result of those usages and the greater demand as you use of the various Streaming Services. We are monitoring usage to remaining ahead of demand.

We are needing to make several changes to our operation as we follow the “Guidelines” and use the best resources at our disposal.

As a result, we are making the following changes:
The telephone office will be closed to the public.
The doors will be locked and limited admittance will be allowed in the office. You must call the office (276-472-2345) and request an appointment for “in office” needs such as sending and receiving Faxes, etc.

Paying Bills and Billing Questions:
You may use either the US Mail, our US Mail Box at our office, or the Drop Box on the office door to pay bills. If you have Billing questions please call 276-472-2345 and someone will assist you, or you may leave a Voicemail and we will respond as soon as possible.

Repairs:
We will continue to provide Repair Services. You may call the office (276-472-2121) and request repairs. If no one is available to take your call, leave a Voicemail. We will return your call as soon as possible.
In order to make those repairs our employees will not be entering your home. Most repairs can be done via our “Fiber Maintenance System”. At times we may need to enter your property to access outside telephone equipment and perform diagnostics and/or repairs. If it is determined that equipment in your home needs replacement or rebooting, we will, via telephone or email, contact you and walk you thru the replacement or rebooting. Also, our employees, if working on your property, may make certain request to maintain safe distances from others and a safer working environment.

New Telephone/Internet/TV service:
We are suspending all work for any new services which would require our employees to enter your home or business. We will provide those installs as soon as the “Social Distancing” and “Restrictions”, as imposed by the regulating agencies have determine that we may safely do so.

Along with the closing of many businesses and schools, finances may become stressed. Should you experience financial hardships due to the Coronavirus impact and need assistance, please give us a call (276-472-2345) and we will work with you to find solutions.

Also: Please do not call the office requesting an appointment if you are sick, having flu like symptoms or know that you have been exposed to the Covid-19 Virus. You also should not call the office requesting an appointment for someone else in your immediate household who may not be displaying symptoms, at that time, of the illness you are experiencing, KNOWING THAT THEY HAVE BEEN EXPOSED.

REMEMBER, WE HAVE A VERY LIMITED NUMBER OF EMPLOYEES. WE CAN NOT AFFORD TO LOSE THE SERVICES OF ANY OF OUR VALUED EMPLOYEES. DOING SO WILL CAUSE FURTHER DELAYS OF INSTALLATIONS, REPAIRS AND OTHER SERVICES AS WELL AS POSSIBLE DEATH.
4/1/2020